Terms and Conditions | Locke's Dogs
Booking- Bookings can be made over the phone or via the contact form, or by facebook messenger. If I do not answer straight away, I shall always endeavour to get back to you within 48 hours. Once we have spoken, a confirmation email or message will be sent to you detailing the times, dates, place and cost.
Payment- I accept Paypal. I accept cash in person. I do not accept card payments in person. I do not accept cheques.
Your bill is payable on the day of the visit. For block booking offers, your bill is payable for each of the first four sessions, the fifth session will incur no charge. Booking dates and times must be confirmed in advance in order to take advantage of this offer.
Refunds & Cancellations - In the unlikely event that I need to cancel an appointment, I will endeavour to give at least 24 hours notice. If I have to cancel at a shorter notice than this, I will rearrange your booked session and it will be charged at a 50% discount by way of an apology.
Locke's Dogs do not give refunds for work already completed as we check at the time of completion that you are 100% happy with our work and that you understand the advice given. Locke's Dogs do not take payment in advance of work, or give credit either.
However, if you feel that Locke's Dogs have in any way failed you or your dog, and you have stuck to the agreed training/action plan, then we are of course keen to resolve any issues you may have, and welcome a chat at any point to discuss a resolution.
Your Behavioural Consultation Visit- On the day of your visit, please have as many people involved with the dog attend as possible, as everyone will need to work together to create an action plan, and all be "on the same page" and in agreement on how we move the dog forward. Initially on my arrival, if there is a bite history, the dog should be in a separate room. We will have a quick chat and I shall decide on the best and safest way for me to meet the dog. We will likely spend 2- 2.5 hours during the initial visit, and I may want you to take me out on a walk with the dog to your usual places so I can observe behaviour. I will make notes while we are together, and together we will come up with a plan of action to help the dog, that suits everyone. I will email you a written copy of our agreed action plan, and give you a follow up phone call or Facebook message as part of the initial consultation fee, and of course you can contact me at any time via Facebook or find my mobile number here. Further visits can be arranged as necessary.
Insurance- I have insurance with Petplan Sanctuary, but i accept no responsibility for any damage your pet causes to your home or belongings.
Data & Confidentiality- Locke's Dogs understands that not everyone wants the world to know if they are having canine conundrums. Unless required by law, public interest or you give your consent, information which you supply will be kept confidential.The only data we keep is that which is vital to helping you to help your dog (Via Holistic Behaviour Modification).
All data is collected by Locke's Dogs, held in a locked file digitally, and is only accessible to myself (Freya Locke). I keep an individual case file, for each client, with details of the dog's case study, action plans and any progress reports, the owners name and contact details, the vet the animal is registered with, and these details are to be held for twelve months from the last contact with the client. This is to ensure continuity of care should you resume behavioural modification with Locke's Dogs. After this time, the client's case file will be permanently deleted from Locke's Dogs system. You can find our full data policy information here.
Disclaimer - Locke's Dogs Canine Behaviour Practice gives advice on how to deal with Canine Behaviour issues. For each case, a plan of action will be discussed with the dog's carer, taking into account the dog and their carer's situation, to help their dog move forward. Locke's Dogs expects the carer to comply with their advice. If the carer does not comply, or after discussion continues to disregard Locke's Dogs advice, (and the unwanted behaviour continues!), then Locke's Dogs has the right to discontinue treatment and has no responsibility for the outcome of the dog and it's behaviour.